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Five Year Program Review 2010-2015

Using the ACRL Standards for Libraries in Higher Education as a framework, the Harvey A. Andruss Library performed a Five Year Academic Program Review for the Years 2010 to 2015.

Item 1: Mission, Values and Vision Statement

Item 1: Mission, Values and Vision Statement (Principle 1)

Mission

The faculty and staff of the Andruss Library at Bloomsburg University of Pennsylvania –

Facilitate and advocate for the exploration and creation of knowledge

for personal and professional success.

Values

  • Intellectual curiosity
  • Intellectual freedom
  • Lifelong learning
  • Growth of the individual and the community
  • Collaboration
  • Excellence
  • Respect

Vision

Be a leader –

  • on campus in advocating the exploration and creation of knowledge
  • in the PASSHE system as a provider of and guide to needed research materials
  • in the PASSHE system as provider of library faculty and staff expertise to colleagues

Be part of the larger dialogue about the effectiveness and quality of higher education

Item 2: Library Strategic Plan

Item 2: Library Strategic Plan (Principle 1)

Strategic Plan – using the Bloomsburg University Strategic Plan, Impact 2015, as a framework –

Strategic Issue 1 – Enhancing academic excellence

  • Advocate for course-related and independent exploration and creation of knowledge within the disciplines and in general education
  • Build relationships that lead to information literate critical thinkers
  • Develop the library faculty as educators
  • Make available the human and material resources to facilitate and advocate for the exploration and creation of knowledge

Strategic Issue 2 – Achieving excellence while ensuring financial sustainability

  • While being good stewards of human and monetary resources and supporting the University’s priorities -
    • Make needed research materials available promptly and as seamlessly as possible
    • Maintain an environment, virtual and physical, conducive to learning and academic work
    • Develop the library staff and faculty and make best use of their talents and time
    • In concert with PASSHE library colleagues, choose consortial resources and systems and share expertise
  • Assist the University in securing new funding sources

Strategic Issue 3 – Designing an enrollment vision in terms of demand, program mix and capacity

  • Support recruitment and retention of students, especially in targeted populations

Strategic Issue 4 – Fostering and developing a strong sense of community

  • Create communities of action where partnerships are formed and acted upon to further student and faculty learning
  • Create working environments that facilitate greater cohesion with the academic community
  • Communicate effectively among partners and stakeholders, including students, professors, staff, community members, PASSHE counterparts, and library consortial colleagues.
  • Contribute to an understanding of the University’s organizational history and its place in the surrounding community
  • Welcome local and visiting patrons
  • Work with Bloomsburg Public Library and complement one another’s work

Item 3: Group Study Rooms

Item 3: Group Study Rooms (Principle 2.5)

                                                                           Item 3

Group Study Rooms (AY 2014/15)

Floor

Group Study Rooms

Group Study Rooms with Large Monitors

Group Study Rooms with Whiteboards

1

2

2

2

2

12

12

7

3

9

7

7

4

8

8

8

Total

31

29

24

 

Item 4: Professional Organizations

Item 4: Contributions to Professional Library Organizations

Andruss Library’s contributions to professional Library organizations during Review Period (2009 – 2015)

Regional

  1. Board of Directors, Luzerne County Library System, Member-at-large, Luzerne County, PA  2015-present (MH) 
  2. Bloomsburg Town Library Board of Directors, Member, 2015 – present (CD)
  3. Bloomsburg Town Library Board of Directors, Member, Personnel Committee, 2015,  Selected new Library Director (CD)

State

  1. Member, Pennsylvania Library Association, 2001-03, 2009 - Present (DB)
    Pennsylvania Library Association (PaLA), 2012 to present (CD)
  2. Member, College & Research Division, 2009-Present (DB)
  3. Member, Open-Access Journal Committee, Copy Editor, 2012- 2014 (DB)
  4. Keystone Library Network Council, Member, 2013 to present (CD)
  5. Keystone Library Network Council, Chair, 2014 to present (CD)
  6. PA Forward Information Literacy Committee, Co-chair, 2012 –2014 (LN)
  7. Co-editor of News section for Pennsylvania Libraries: Research and Practice, an open access, online, peer-reviewed journal, 2013 – 2015 (LN)
  8. Pennsylvania Library Association, College & Research Libraries Division, Chair, 2012 (LN)
  9. Pennsylvania Library Association, College & Research Libraries Division, Vice-Chair, 2011 (LN)
  10. Editor of “It’s Academic!” column, published in the PaLA Bulletin, 2003 – 2010 (LN)
  11. Pennsylvania Library Association, College & Research Division, Board Member, 2004 – 2015 (LN)
  12. Pennsylvania Library Association, Member, 2000 – present (LN)
  13. Association of College & Research Libraries, Delaware Valley Chapter, Member, 2000 – present (LN)

National

  1. American Library Association, Member, 1999-Present (DB)
  2. American Library Association, Member, 1999 to present (CD)
  3. American Library Association, Association for Library Collections and Technical Services, Member 1978-present (MH)
  4. American Library Association, Intellectual Freedom Round Table, 1999 to present (CD)
  5. Association of College & Research Libraries Division, Member, 2003-Present (DB)
  6. Instruction Section of ACRL, Member, 2010-2014 (DB)
  7. Instruction for Educators Committee, Member, 2011-2013 (DB)
  8. University Libraries Section of ACRL, Member,  2010-2014 (DB)
  9. ACRL Literatures in English Section (LES), Member, 1999 to present (CD)
  10. Association of College & Research Libraries (ACRL), Member, 1999 to present (CD)
  11. Association of College & Research Libraries (ACRL), College Libraries Section, 1999 to present (CD)
  12. Association of College & Research Libraries (ACRL), Instruction Section, 1999 to present (CD)
  13. Association of College & Research Libraries (ACRL), Literatures in English Section, 1999 to present(CD)
  14. Association of College & Research Libraries (ACRL), Western European Studies Section, 1999 to present (CD)
  15. Association of College & Research Libraries (ACRL), Women’s Studies Section, 1999 to present (CD)
  16. Library Leadership & Management Association (LLAMA), 2007 to present (CD)
  17. Modern Language Association (MLA), 2000 to present (CD)
  18. Reference & User Services Association (RUSA), 2007 to present (CD)
  19. Government Documents Round Table, Member, 2005-present (KY)
  20. American Library Association, Member, 2002-present (KY)

Item 5: Research Assistance Transactions

Item 5: Total Annual Research Assistance Transactions (Principle 4.6)

*This represents transactions from Jan. 1, 2015 to Dec. 1, 2015.

 

RefAnalytics, the web app that Research Librarians have used to record one-on-one research transactions, went live on March 17, 2011.  After working out difficulties, RefAnalytics went into full use for data collection by librarians on June 1, 2011.  Prior to that, librarians had used a very basic paper form to record frequencies.  Therefore, audience was not recorded prior to June 1, 2011.

Item 6: Research Transactions by Audience

Item 6: Research Assistance Transactions by Audience (Principle 4.6)

*Data collection by audience began on June 1, 2011.  These data, therefore, only represent 7 full months.

**Data for 2015 for this report were collected from January 1, 2015 to December 1, 2015. 

Item 7: READ Scale Values

Item 7: Frequency of READ Scale Values (Principle 4.6)

*A value of zero means that the librarian failed to record a value for a transaction.

**Data reported for 2013 were gathered from March 19, 2013 to December 31, 2013.

***Data reported for 2015 were gathered from January 1, 2015 to December 1, 2015.

Item 8: Narrative Responses to Patron Surveys

Item 8: Narrative Responses to Patron Surveys (Principle 4.6)

In Fall 2014 Andruss Library began distributing two forms to its patrons to assess the Library’s public services.  These two surveys were the Basic Assistance Survey, used to gather patrons’ responses to interactions at the Circulation Desk, and the Research Assistance Survey, used to gather patrons’ responses to research assistance from a librarian.  Completing a survey was not an obligation; Library personnel asked patrons to anonymously complete the appropriate survey as a courtesy to the Library.  Patrons, however, could include contact information if they wanted any type of follow-up. 

The following represents survey responses from November 1, 2014 to December 1, 2015.

Basic Assistance Survey

Question 1. Did you locate what you asked about? (n=87)

Yes, just what I wanted

Yes, with Limitations Not what I asked for... Only Partly No NR
68 9 3 0 5 2
Question 2.  Was the Library employee busy? (phone ringing, etc.) (n=86)
Yes Partly No NR
20 19 44 3
Question 3. Did you get enough help and explanation? (n=87)
Yes Partly No NR
79 5 0 2

All narrative responses (Comments) to the Basic Assistance Survey.  For the sake of authenticity, all responses are reported verbatim (including misspelling and grammar errors).

  • Katie was a great resource and a tremendous help
  • Lori, Linda, and Kyler are awesome
  • She was sweet.
  • You guys should have a candy jar at the desk.
  • Can not even comprehend the level of accomodations I was bestowed with from Linda.  She deserves a raise!
  • Best service availble.
  • They helped me fine wht I needed and even gave a brief explaination as to how to find the book.
  • Should let students know that even if someone isn not at the reference desk, they are here on call!
  • They were wonderful people who do amazing at their jobs
  • I love the Andurss Library staff!
  • I was very pleased with the assistance I received.  I had many questions and every one was answered promptly and efficiently.
  • Very helpful.
  • Helped me find every book.  Very helpful.
  • More reference librarians!
  • Maria and Meghan make me want to book it to the library every chance I get!  They are always eager to help and appear to be excellent role models for fellow employees and students.
  • Very helpful.
  • Service was promt and courteous.
  • Wonderful job.
  • He immediately helped me find what I was looking for.
  • the employee was very nice and went out of his way to be helpful about my inquiry.
  • The student worker was polite and helpful.  No improvements needed.
  • The employees were very helpful and made an above and beyond effort to asist me.
  • Extremely helpful.  Helped me find just what I needed.
  • Everyone is always helpful.
  • I checked out my book quickly and got the information I needed
  • They were amazingly helpful with my request
  • They opened early, gratefully.  Very nice and very helpful.
  • The library receives a lot of funding.  I feel as if some of that funding should go toward students desiring to learn and to best do that (learn), studying with Expo Markers then the poor quality ones we have would be best.
  • I would love it if the library would purchase some expo markers.  They work well and get the job done.
  • expo markers
  • Can there be charging stations on each floor?
  • The lade was very nice and helpful and we got everything figured out perfectly.
  • Melissa was very helpful.
  • Need to bring back charging station.
  • Please bring back the charging station.
  • I was looking for the phone charger that was used for trials.  i would love to have them back!
  • Great
  • Please put charging station back in the library
  • Please pub charging stations back.
  • Need charging stations
  • Need charging stations back.
  • Need phone charging stations.
  • It was late but I still got what I needed.  Great job.
  • Excelent help - would recommend.  Thank you

 

Research Assistance Survey

Question 1.  Did you locate what you asked about? (n=110_
Yes, just what I wanted Yes, with Limitations Not what I asked for... Only partly No NR
92 16 2 0 0 0
Question 2.  Was the Library employee busy? (phone ringing, etc.) (n=110)
Yes Partly No NR
7 15 54 1
Question 3.  Did you get enough help and explanation? (n=87)
Yes Partly NO NR
103 2 1 4

All narrative responses (Comments) to the Research Assistance Survey.  For the sake of authenticity, all responses are reported verbatim (including misspelling and grammar errors).

  • Very pleasant and kind.  She understood what I was asking and very happy to help.
  • Very very helpful!  Great resource for students!
  • Found Exactly what I wanted!
  • Very helpful and nice.
  • Very Helpful.
  • Everything went great.  The help was very efficient and great.
  • Wish we had a hard copy of the book, not just limited electronic resources.
  • Helped locate article on topic and also made sure I understood without her there.  Very helpful.
  • I had a topic that I needed to find, which was requested by my professor, and tried several times.
  • Quick and easy process!  Super nice!
  • She was a huge help.  Fantastic job.
  • Very helpful and informative.
  • She was very friendly and helpful.  I'm thankful for her assistance.
  • She was very helpful, at first I was stressed out about finding the research I needed but she made it very easy.
  • Great professional help!
  • Incredibly helpful.  Thank you!
  • Was very knowledgable and able to tell me good approches of how to navigate the website to reasearch.
  • Awesome!  Very helpful.
  • It went well!
  • She was very helpful and easily explained how to find books I needed and for future reference!
  • It was very helpful to meet with the researcher assistant!
  • Linda Neyer is the best and we simply could not accomplish our research goals without her vast knowledge and expertice.
  • She was great and really helped me a lot.  Great service!
  • Linda Neyer is very helpful.  She was able to help me find the articles I needed for my psych/mental health nursing paper.
  • She helped me step by step to locate info and helped me find exactly what I needed.
  • Very helpful took time out to show me everything I needed help with.  Very caring.
  • I liked that four of us were all on computers and she was able to help us all at once.
  • Mrs. Neyer is a godsend!  Always helpful and I always find the information I need.
  • She helped out a lot gave ideas and showed me where to go!  Very happy!
  • It was really fast and I did not have to wait.
  • Very helpful, also gave extra tips.
  • Ms. Katie was great with everything and I will ask her for a lot.
  • I think it is dumb that we have to ask the front desk and they have to call someone.  They need to go back to the old way.
  • Very nice, very helpful.
  • Person who helped me was above and beyond to help me and made sure it was what I wanted/needed.
  • I really liked working with them and we worked together to figure what search terms worked and what did not work
  • Linda is always super helpful to us nursing students.
  • I was completely lost an did not know how to go about finding what I need, but a librarian effectively got me on the right track.
  • Linda was very nice and helpful, other staff were not as helpful.
  • Got my question answered.
  • Linda was very helpful!
  • Very helpful.
  • Very helpful and kind
  • The woman stayed with me through the process, making sure that I understood what to do and how to do it.  She made really good suggestions of how to narrow my search.
  • Katie was very polite and helpful in directing us to find out articles needed.
  • Everything went well.
  • Very Helpful.
  • Very helpful and patient.
  • She was very helpful and nice, found me just what I was looking for.
  • Very polite and helpful.
  • Awsome job!  Library did not have the materials, but I was informed how to obtain them.
  • Guided me to different web databases to get evidence on my topic.
  • The person stayed with me and helped narrow my search results, so I had almost everything I was looking for.  Due to the nature of my search subject, results were limited.
  • Help with databases - helped me with searches - not with my specific topic in regards to good database opinions.  Very sweet.
  • The librarian was very helpful and a delight to talk to.
  • Very helpful!
  • Very helpful!
  • She was a big help.
  • Maybe come back and check in on us.
  • Michael was helpful and patient.
  • Very helpful.
  • Katie was very kind and helpful
  • Darla was very helpful.
  • Katie was awsome!
  • Darla was great.  Very helpful!
  • A great help, Darla was awsome.  Give her a raise!
  • It was perfect.
  • My portfolio was complex, and I was assisted when I got sent to the correct person.  Thanks!
  • Took the time to explain everything.
  • Thank you so much for your time and help!
  • Very helpful, very efficient.
  • Very nice lady and very hepful.
  • I had no idea where to start as far as finding an expository text for elementary students.  She helped me find a place to start.
  • The librarian helped me find a book by requesting it from another library.  She was very helpful every step of the way.
  • Very helpful!  I found just what I needed!
  • Service was great, very helpful.
  • Very nice and helpful!  Did mind taking his time to help me out.
  • She was very nice and willing to help
  • very helpful, even walked with me to find a book.
  • This was a help.  I just found out about this service.  Linda is a miracle worker!
  • This was very helpful.
  • Mr. Coffta was very helpful.
  • Assisted me with exactly what I was looking for.  Gave me a helpful lidt of books.

Item 9: Library Seating

Item 9: Library Seating (Principle 6.5)

Library Seating (AY 2014/15)
Floor Study Carrels Study Carrels with Computers Soft Seating Units Tables (outside of Group Study Rooms)
1 34 0 31 12
2 59 55 24 8
3 98 62 17 2
4 99 59 7 0
Total 290 174 79 22

 

Item 10: Allocation Formula for Books

Item 10: Allocation Formula for Academic Book Requests (Principle 5.1)

The allocation formula is used to determine what amounts are allocated for discretionary “firm” book requests for academic programs and departments.

The value calculated for each department or academic program is used as a number of points which is then used to derive a percentage of the total firm order allocation for that department or program.  An example of these allocations is below.

2015/2016 Firm Allocations

Department Other Allocation
Accounting $500.00
Anthropology $2,414,90
Art $1,352.25
Audiology & Speech Path $1,2000.00
Biology & Allied $3,085.43
Business Education Systems $500.00
Business Law $470.40
Chemistry $1,000,00
Communication Studies $1,500.00
Computer Information Systems $500.00
Criminal Justice $1,969.59
Developmental Instruction $963.10
Early Child. & Elementary Ed. $2530.90
Economics $1,500.00
EGGS $4,033.68
Eng/Am. Lit $6,500.00
Exceptionalities $2,536.20
Exercise Science $2,629.12
Finance $500.00
Gender Studies $1,000.00
History $9,098.40
Instructional Tech. $1,554.81
Language & Culture - French $499.53
Language & Culture - German $500.00
Language & Culture - Spanish $1,169.49
Management $1,500.00
Marketing $1,521.09
Mass Communications $1,500.00
Math & Computer Science $1,000.00
Music $2,663.90
Nursing $3,009.25
Philosophy $826.11
Physics & Engineering Technology $1,500.00
Political Science $2,000.00
Psychology $3,465.85
Secondary Ed. $1,056.00
Social Services $500.00
Sociology $2,000.00
Theatre $1,200.00
  Original Allocation
Departments $73, 250.00
Other Funds $17,750.00
Total $91,000.00
   
Other Funds Original Allocation
Curriculum $4,000.00
Gov Docs $250.00
Juvenile $2,500.00
Patron Driven Acquisitions $4,000.00
Reference $4,000.00
Replacements $2,000.00
Special Collections

$1,000.00

Digitization $2,000.00

 

Item 11: Instructional Sessions per Librarian

Item 11: Instructional Sessions per Teaching Librarian (Principle 8.1)

Instructional Sessions per Teaching Librarian
  Instructional Sessions Number of Teaching Librarians Sessions per Teaching Librarian in the Academic Year
Fall 2008 144 6  
Spring 2009 69 6  
TOTAL 183 6 30.5
 
Fall 2014 127 5  
Spring 2015 87 5  
TOTAL 214 5 42.8
Increase in Sessions 16.9%
Increase in "Sessions per Teaching Librarian in the Academic Year" 40.3%

 

Item 12: Instructional Sessions per Semester

Item 12: Instructional Sessions per Semester (Principle 8.2)

Item 13: LibQUAL Results Link

Item 13: LibQUAL Results Link

LibQUAL Results from LIBQUAL available at: http://guides.library.bloomu.edu/LibQual

Item 14: LibQual 2012 Results Notebook Summary

Item 14: LibQUAL 2012 Results Notebook Summary

LibQual Results Notebook Summary

(K. Yelinek: Dec. 7, 2012)

Overview

Overall, we did very well.  We had 1634 respondents; of these, 1493 were valid (91%).

Based on all of the responses, the only question where the average perceived level was below the desired level was on LP-5 (Community space for group learning and group study).  Because the overwhelming number of people who responded were undergraduate students (85%), I believe this result reflects the stated need for more group study rooms. 

Other user groups did identify different problem areas as well as areas where they think we are doing well.   Faculty, as always, identified our print & journal collections as less than desired. 

Top problem areas (Perceived less than desired)

1. IC-2 (A library Web site enabling me to locate information on my own)—All groups except undergrads

2. AS-9 (Dependability in handling users’ service problems)—Graduates & other staff

3. LP-5 (A community space for group learning and group study)—Undergrads only

All other questions that were singled out were singled out by only one group. 

Top areas where we are doing well (Perceived greater than desired)

1. AS-1 (Employees who instill confidence in users)—Faculty, Lib staff

2. AS-4 (Readiness to respond to users’ questions)—Lib staff, Other staff

3. LP-5 (Community space for group learning and group study)—Lib staff, Other staff

All other questions that were singled out were singled out by only one group.   I find it interesting that LP-5 is both here and identified as one of the top problem areas. 

Here are results based on category of respondent:

Undergraduate students (85% of respondents)

Perceived less than desired: LP-5 (Community space for group learning and group study)

Perceived greater than desired: None

Graduate students (8%)

Perceived less than desired: 

  • AS-9 (Dependability in handling users’ service problems
  • IC-2 (A library Web site enabling me to locate information on my own)
  • LP-4 (A getaway for study, learning or research)

Perceived greater than desired:

  • None

Faculty (5%)

Perceived less than desired: 

  • IC-2 (A library Web site enabling me to locate information on my own)
  • IC-8 (Print and/or electronic journal collections I require for my work)

Perceived greater than desired:

  • AS-1 (Employees who instill confidence in users)
  • AS-3 (Employees who are consistently courteous)
  • AS-8 (Willingness to help users)
  • LP-1 (Library space that inspires study and learning)
  • LP-2 (Quiet space for individual activities)
  • LP-3 (A comfortable and inviting location)

Library staff (.5%)

Perceived less than desired: 

  • AS-3 (Employees who are consistently courteous)
  • AS-8 (Willingness to help users)
  • IC-2 (A library Web site enabling me to locate information on my own)
  • IC-7 (Making information easily accessible for independent use)
  • LP-3 (A comfortable and inviting location)

Perceived greater than desired:

  • AS-1 (Employees who instill confidence in users)
  • AS-2 (Giving users individual attention)
  • AS-4 (Readiness to respond to users’ questions)
  • AS-7 (Employees who understand the needs of their users)
  • IC-6 (Easy-to-user access tools that allow me to find things on my own)
  •  LP-5 (Community space for group learning and group study)

Other staff (2%)

Perceived less than desired: 

  • AS-1 (Employees who instill confidence in users)
  • AS-7 (Employees who understand the needs of their users)
  •  AS-9 (Dependability in handling users’ service problems)
  •  IC-2 (A library Web site enabling me to locate information on my own)
  •  LP-2 (Quiet space for individual activities)

Perceived greater than desired: 

  • AS-4 (Readiness to respond to users’ questions)
  •  IC-8 (Print and/or electronic journal collections I require for my work)
  •  LP-5 (Community space for group learning and group study)

Item 15: LibQUAL Comments Summary

Item 15: LibQUAL Comments Summary

LibQual Comments Summary

(K. Yelinek: Dec. 14, 2012)

Overview

We received 581 comments from over 1600 people who took the survey.  I’ve tried to summarize/categorize the comments below.  The numbers in parentheses are the number of comments received for each idea.  Numbers don’t necessarily total for each category depending on how they were phrased.  Notes in square brackets are my authorial asides. 

The top comments were:

1. The computers/Internet is too slow (163) [also in Top 3 for 2006 & 2009]
2. More group studies (134) [also in Top 3 for 2006 & 2009
3. The staff members are nice/helpful (69)
4. We need more computers (40)
    The building/space is nice/relaxing (40)
5. Should enforce quiet study spaces/library is too noisy (35) [in Top 3 for 2006 & 2009]
6. Computers and other technology crash/freeze/are broken (28)
    Should enforce 2+ people in rooms (28)
7. Your resources are good (27)
8. Need more cubicles/single study space rooms (22)
9. We need extended hours/ 24-7 hours (20)

 

Below, I’ve grouped the comments into the broad categories of Staff/people, Computers/technology, Resources, and Building.

 

Staff/people

The staff members are nice/helpful (69) #3 comment

  • Linda Neyer is fabulous (7)
  • Research librarians in general are very helpful (5)
  • Katie Yelinek is wonderful (3)
  • Darla Bressler is terrific (3)
  • David Magolis is very helpful (1)
  • Maria Tobias [student worker] is the best (1)
  • Computer lab student in general is great (1)
  • Student workers in general are helpful (1)
  • Andrea Schwartz is a great resource (1)
  • Ryan Ammermen is very helpful [student lab consultant]  (1)

Staff in general is rude/unhelpful (10)

  • Student workers need to be trained more/are unhelpful (8)
  • Computer lab students need better training/more consistent hours (6)
  • Research Center hours should be extended (3)
  • Circ. staff in particular is unhelpful (2)
  • No one is ever at the Circ. desk (1)
  • Research Center librarians are inconsistently helpful (1)
  • Cleaning staff is loud/disruptive (1)

Computer lab students should roam/someone should check computers & printers & etc. regularly (3)
Need a better way to contact Circ. desk from upper floors (1)

Computers/technology

The computers/Internet is too slow (163) #1 comment
We need more computers (40)
Computers and other technology crash/freeze/are broken (28)

  • TV screens in group rooms don’t work (3)
  • Scanners don’t work (2)
  • Someone should go around and turn on all of the computers in the morning (2)
  • Wireless network/printing doesn’t work (2)
  • Staff need to be trained on scanners/record players/other technology (2)
  • Loaner laptops never work (1)
  • Need a better way to report broken technology to staff (1)

Printers don’t work/printing jobs get lost/it’s hard to print (17)

  • Should have more places to print in color (5)
  • More duplex printing (2)
  • All computers should print (1)
  • We should have a way for people to print wirelessly  [we do, maybe advertise more] (1)
  • We should have Quick Print Stations (1)

We should limit Facebook/Twitter/Hulu/etc. (3)
Keyboards are too loud (3)
The video quality of the computer monitors is poor (1)
Love the loaner laptops (1)
Need Adobe Reader Pro (1)
Keyboards should be opened so students can type in other languages (e.g. Chinese) (1)
Don’t use Internet Explorer, use Firefox or Chrome (1)
ISIS is evil (1)
BOLT is evil, too (1)

Resources

Your resources are good (27)

  • Praxis study guides are wonderful (1)
  • Love SciFinder (1)
  • Love the Juvenile Collection (1)

It’s hard to find books/articles/etc.  (16)

  • Students need more training on library resources (3)
  • Website is hard to use (1)
  • Catalog is hard to use (1)
  • Books are consistently shelved out of order (1)
  • Juvenile Collection needs to be shelf read more (1)

We need more journals (10)

  • Especially in Audiology (2)
  • Especially in Nursing/Medicine (1)
  • Switch money from books to journals (1)
  • We should arrange the print journals by LC call number (1)
  • We should have more popular magazines (1)

Interlibrary Loan is awesome (8)
We need more of everything (databases/books/journals/etc.) (4)

  • We should expand the Popular Reading Collection (2)
  • We need more books, both print and electronic (1)
  • We need more Art History books outside of the Renaissance (1)
  • Computer books are old/outdated (1)
  • Juvenile collection is old/books are falling apart (1)
  • We should get Scopus (1)

Love ability to text call numbers (1)
ILL is too slow (1)
Patrons should be able to browse the CD collection/there should be an index of it (1)
The training students receive in library resources is good (1)
Interlibrary loan is confusing (1)
Love the online book request form (1)
Online book renewal is confusing (1)
We Should have an email alert system for new books on a subject (1)
Surprised we don't have Piaget's "Moral Judgment of the Child" [we do have it, but the second word is spelled "judgement" in the title] (1)

Building

More group studies (134) #2 comment

  • Should enforce 2+ people in rooms (28)
  • Should be able to reserve group studies (15)
  • Need way to know if group studies are open (2)
  • We should convert stacks to group studies (2)
  • We should allow different group sizes in different rooms (2)
  • We should have group studies of different physical sizes (1)
  • You should only be able to reserve some of the rooms (1)
  • We should have 2 computers in the group studies (1)

The building/space is nice/relaxing (40)

  • Many thanks for adding more group studies over the last few years (7)
  • Love Starbucks (2)
  • Love the way we’ve remodeled over the last few years (1)
  • Love the graduate student study (1)

Should enforce quiet study spaces/library is too noisy (35)

  • Noise between group studies is bad (5)
  • Talking in cubicles in distracting (2)
  • First floor too noisy (1)
  • Should have one floor reserved for single study spaces (1)

Need more cubicles/single study space rooms (22)

  • We should have a room for students taking online classes, since they need a single room but need to talk in it (1)

We need extended hours/24-7 hours (20)

  • Especially during weekend (4)
  • Especially during finals (3)
  • Need computer/printer access during extended hours (1)
  • We should open at 7am instead of 7:30 (1)

Building needs to be bigger/added on to/it’s too crowded (18)
Love the hours (2)
Should have staplers/hole punches in the printing rooms/on more floors (2)
We remodeled too much over the last few years so now can’t find anything (2)
We need to update the signage now that we’ve remodeled (1)
The building is consistently too hot (1)
The building is consistently too cold (1)
We should have a back entrance to accommodate students coming from the rec center (1)
Our décor needs to be updated (1)
The nonprinting/catalog computers should be physically closer to the stacks (1)
Our chairs are uncomfortable (1)
Should have a supply store in the library to buy index cards, etc. (1)
Why are the shelves bare? (1)
Why are the theses in Special Collections and not the General Collection? (1)
The toilet paper in the restrooms is uncomfortable (1)
The large screens on the first floor are pointless since they don’t show the date/weather (1)

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